Privacy Policy

Privacy Policy


KeyNexus Inc. (“KN”) has developed this website (the “Site”) as an electronic resource containing information about our company, and the products and services that are promoted and sold through the Site. This Privacy Policy (“Policy”) describes the information that we collect from or about users of the Site (herein “user” or “you”), how we use it, and to whom we disclose it.

This Policy was last updated on February 2nd, 2016. KN reserves the right to revise this Policy at any time. Any changes to this Policy will be promptly communicated on this page, and will not go into effect until at least five (5) days after they are posted.

Accountability and Openness
KN is responsible for personal information under its control and has established policies and procedures to effectively safeguard any confidential personal information that it has on file or which it collects, and to deal with complaints or inquiries. KN only collects personally identifiable data when it is voluntarily submitted by users of the Site, and is committed to maintaining the accuracy, confidentiality and security of its users’ personal information. KN will ensure that users have access to information regarding the policies and procedures that it uses to manage their personal information.

The prior knowledge and permission of an individual user is required for the collection, use or disclosure of that user’s personal information, except where it is inappropriate, impossible or impractical to do so. By using this Site or by providing information to us, a user signifies his or her consent to the collection, use and disclosure of personal information in accordance with this Policy. A user may change or withdraw consent to the collection, use or disclosure of his or her personal information at any time by contacting the KN Privacy Officer at Privacy(at) All communications regarding the change or withdrawal of consent must be in writing and addressed to our privacy officer at that address. KN will inform a user if there are any implications to the change or withdrawal of consent, including any affect on KN’s ability to provide the user with information, products or services.

Collection and Retention of Information
For the purposes of this Policy, “personal information” means any data that identifies a user as an individual or is capable of doing so, and does not include general, statistical or aggregated information.

KN collects personal information only to the extent that it is necessary for the purposes identified below. Personal information is collected using policies and procedures that are fair and lawful. We collect information when a user requests information from us or our affiliates, places an order, or otherwise contacts us or any of our affiliates. This information may include, but is not limited to, the user’s contact information (such as his or her name, address, email address, billing and shipping information, email address and telephone number), and credit card or other payment information. Subject to any legal or accounting requirements, KN will retain personal information only as long as necessary to fulfil the purposes for which it was collected. Personal information that is no longer required will be destroyed, erased or made anonymous, although copies of deleted information may continue to exist on back-up media.

Users may visit the Site without telling KN who they are, or revealing any information about themselves. However, like many organizations’ websites, our web server automatically collects certain non-identifying information related to the user’s visit to the Site, including the Internet Protocol (IP) address of the user’s computer, the IP address of the user’s Internet Service Provider, the type and version of the browser that the user is using, the date and time the user accessed the Site, the Internet address of the website from which the user linked directly to our Site, the operating system that the user is using, and the pages of the Site that the user has visited. We make no attempt to link this information with the identity of individuals visiting the Site. We may, however, review server logs and anonymous traffic statistics for security purposes, for example to detect intrusions into our network, and to monitor the aggregate viewership of the pages. The possibility therefore exists that server log data, which contains users’ IP addresses, could in instances of criminal malfeasance be used to trace and identify individuals. In such instances, raw data logs would be shared with appropriate investigative bodies authorized to investigate such security breaches.

If you provide comments or other feedback to us, you agree that such comments or other feedback become the property of KN, and we may use and disclose them for any purpose provided that we do not associate them with your personally identifiable information.

Cookies and Web Beacons
KN may use “cookies”, or similar technologies to enhance the efficiency, convenience, and use of the Site. When a user visits the Site, KN may place a “cookie” on the hard drive of the user’s computer to allow us to track and analyze the user’s use of the Site, and to enable the use of certain content management systems. “Cookies” are a technology that installs small data files on a website user’s computer to permit the web server to differentiate users, and to pass information from page to page during a single user’s website session. Most web browsers automatically accept cookies, but if a user does not wish to have cookies on the user’s system, the user can adjust browser settings to decline them or to alert the user when cookies are being sent. If a user declines cookies the user will still be able to use the Site, but that user’s ability to access certain features of the Site may be affected.

Links to other Websites
Our Site may contain optional links to partners and third party Internet sites and services that may collect data from users or their computers. The use of such websites is at the user’s own risk, and that KN cannot assume responsibility for the privacy practices, policies or actions of the third parties who operate those websites. This Policy applies only to the KN Site, and we encourage all users to read the privacy policies contained on each Internet site that they visit.

Purpose – Why We Collect, Use and Disclose Information
KN will identify the purposes for which it collects personal information before or when it requests the information. KN will not collect personal information which is not necessary and, except as specified below, will not use or disclose personal information for any purpose other than the purposes for which it was collected without first obtaining the user’s consent. The information that KN collects is used and disclosed only for business purposes. These include:

  • to open and operate a user’s account;
  • establish, maintain and manage business relations with a user so that we may provide the user with the information and/or products that they have requested;
  • to enable us to review a user’s requests for information and products so that we may better understand the user’s requirements, and to satisfy those requests;
  • internal market research;
  • to obtain feedback regarding the Site, products and services offered through the Site, and our ability to address a user’s needs;
  • to enable us to process and track a user’s purchase orders and service requests, and to contact the user if we have any questions or concerns;
  • to create a record of the user’s involvement with KN;
  • to provide the user with information and promotional materials regarding KN, and the products and services that are promoted and sold using the Site;
  • to protect us against error, fraud, theft or damage to our goods, our business or our property;
  • to comply with any legal, accounting and regulatory requirements, including reporting requirements, applicable laws, and any search warrants, subpoenas or court orders;
  • any other reasonable purpose for which the user provides consent.

We may collect, use or disclose a user’s personal information without the user’s knowledge or consent where we are permitted or required to do so by applicable law, government request or court order, or based on our good faith belief that it is necessary to do so in order to comply with such law, request or court order or to protect our assets, the users of the Site or the public.

KN may share a user’s information with its affiliates, who will use it only in accordance with this Policy. A user’s personally identifiable information is never sold, and is not shared with third parties unless we provide the user with both prior notice and choice. If KN transfers any personal information to a third party subcontractor for processing, it will use appropriate contractual or other means to provide a comparable level of protection while the information is being processed by the third party.

How Information Is Protected / Safeguarded
KN maintains reasonable security safeguards to protect a user’s personal information from loss and unauthorized access, theft, copying, use, modification or disclosure, regardless of the format in which the information is held. The safeguards applied will depend on the sensitivity of the personal information, with the highest level of protection given to the most sensitive personal information. KN uses user IDs, passwords, and appliance-based encryption technology, maintains its servers and paper files in locked premises, and restricts the employees and contractors who have access to personal information to those having a “need to know” and who are bound by confidentiality obligations, in order to ensure that information is handled and stored in a confidential and secure manner. Any credit card information submitted by a user will not be stored on KN servers, but rather will be sent to a PCI Level 1-compliant payment processor for storage. When destroying personal information, we delete electronically stored personal information and shred any tangible materials containing personal information. While we will endeavour to destroy all copies of personal information, you acknowledge that deleted information may continue to exist on back-up media but will not be used unless permitted by law.

KN will continually review and update its security policies and controls as technology evolves. Unfortunately, no security technology can be guaranteed to be failsafe. As a result, while KN strives to protect its users’ personal information, no company, including us, can fully eliminate security risks associated with personal information. You agree that your use of the Site and transmission of any information is at your own risk. KN cannot warrant the security of any information that is transmitted to or from us, and in particular, cannot guarantee that the transfer of a user’s personal information from the Site to KN will be secured by Secure Socket Layer (SSL) encryption. Similarly, KN cannot guarantee that its hosted email will be secure at all times, nor can we be responsible for the actions of any third parties who might receive such information. As such, users are advised not to provide sensitive personal information through the Site “Contact” form or via subsequent email correspondence with KN.

Accuracy / Access
KN has a responsibility to ensure that all personal information contained in our records or which is disclosed to third parties for the purposes described above is accurate, complete and up-to-date. Users may make a request in writing for access to their personal information. KN will inform a user of that user’s personal information held by KN, and provide an account of the use that has been made of the information, as well as identify any third parties to which the information has been disclosed. A user may have reasonable access to his or her personal information, and if a user demonstrates the inaccuracy or incompleteness of personal information, the information will be amended as appropriate. Users should advise KN immediately if they discover inaccuracies in our data or if their personal information changes, or if they wish to have their information removed from our files. All notices and requests should be in writing and sent to the KN privacy officer at Privacy(at)

In some circumstances, we may not agree to a user’s request to change personal information for legal or other reasons. A user may challenge any such decision by contacting our privacy officer at the email address set out above.

Governing Law
You agree that your access to and use of the Site, including this Policy, is governed exclusively by the laws of the Province of British Columbia and the federal laws of Canada applicable therein (excluding conflicts or choice of laws principles).

Questions and Complaints
Any user who requires additional information, or who would like to make an inquiry, suggestion or complaint regarding KN’s personal information policies and procedures, or to challenge KN’s compliance with these principles, should contact KN’s privacy officer at Privacy(at) Every complaint or challenge will be investigated, and where a deficiency is found to exist, KN will take appropriate measures, which may include amending its policies and procedures.

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